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Frequently Asked Questions
SHIPPING
Do You Offer Free Shipping?
Yes, free shipping is offered when your purchase reaches $500 in most areas. For purchase under $500, $50 shipping fee will be applied. Extra shipping fee is applied to remote areas. Please check on our shipping page for detail.
What is the shipping cost?
Please refer to this link for shipping detail.
How Long Will It Take To Get My Package?
You will receive your order from 1 to 3 business days in general. Weather condition, traffic condition and holiday could delay your delivery. We will notify for delay because of them.
Do You Ship Internationally?
Yes, we could. However, shipping fee is excluded for international order. Please contact us for shipping quotation before purchase.
PAYMENT
What Payment Methods Are Accepted?
Here are the payments we accept:
Credit Card,
FPS (Fast Payment System),
HSBC Payme,
Alipay Hong Kong,
Wechat Payment, and direct bank deposit.
How Do I Submit Mobile Payment?
For customers who use mobile payment, you will receive payment information after checkout. Please do check your email for the instruction.
Order & Return
Can I Change or Cancel My Order?
You can change your order within 1 business day and we recommend you to contact us ASAP. All order is being delivery in the same day cannot be change. If you cancel the order and request refund, 5% of surcharge of fee will be applied.
Can I Return My Order?
Yes, you can return your unopen items within 14 days from delivery and exchange other items. You are required to send the items back to us. If you return and request a full refund, 5% of surcharge of fee will be applied.
Is Delivery Fee Refundable?
No, all refund amounts are shipping fee excluded.
Discount and Wholesale
Is there any discount for bulk purchase?
Yes, for customer who can meet certain amount of purchase, we generally will offer discounts.
How do I become a wholesaler?
If you're interested to become our disctributors, you can simply submit your request on our newsletter or direct to contact us.
What is Onne Baby Wholesale?
Onne Baby Wholesale is our primary company that provide wholesale service to customer.
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